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A-1 Fire & Security Equipment Company is committed to you, our customer. We will do our best to meet your needs in product support and service. If you have questions concerning the operation of the equipment you purchased from our company, please contact product support Kent McKern at 254-776-8887. If you need service, contact service dispatcher Lynette Sweet at 254-776-8887. Normal hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. CST, but we take emergency service calls 24 hours per day, 7 days per week, and can dispatch a service technician to your facility at any time.