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Moon makes getting the job done on time the highest priority, and as a result the company has never missed delivery in time for a store's grand opening. Moon also realizes if a job isn't done right, or if any part of the mix is incorrect, the whole job can look bad. As a result Moon decided to make it his responsibility to make sure that everything that affects the company's fixtures will be followed through. This might mean making sure the outlets are set in by the electrician so that they are in exactly the right place to be unobtrusive for the fixture's electrical needs. Or it might translate to making sure the lighting is going to set the fixture and the products displayed off to best advantage. Moon promises his clients that once they sign on with Moon their worries will become his worries. "We take on the job of coordinating with all these other trades and make sure everything comes together. Our overall goal is to finish that job and make it look good," he says. More and more stores are trying to achieve a unique look, Moon says, and that not only bodes well for the industry, but especially for his company, since it does the truly one-of-a-kind jobs. "Our flagship-type projects are ones that most shops will back away from. They're way too complicated as far as all the elements that are involved in the particular project," he says. Taking a project from that first idea to a finished job involves a number of steps. Most jobs start with some conceptual drawing of the project that has enough information for a bid. Once the bid is accepted, the real work begins with all elements of the job plotted carefully. Mister Moon explains the job to the project manager and the engineering staff; shop drawings will be created from the original drawings using AutoCAD and pattern systems. The shop drawings, color and material samples are submitted in triplicate to the architect or owner for approval. Next, engineering will break the job down into components, cutting lists, etc., with the computer providing much of the information. A bill of materials is created so orders can be placed. The drawings finally go to the foreman to set production in motion. JIT manufacturing each job is built using JIT manufacturing and Moon says that there are no hard and fast rules for the production process. The company cuts most flat panel sizes with a Holz-her ca-80 beam saw, while a Morbidelli Author 504 point-to-point machine is used for shaped parts, inlay work and any kind of line boring. Design information is converted to machine language using Cim-block and edge banding is done on the Holz- her 1410 Edgebander. If it makes more sense on a particular job to use the delta sliding table saw or the Holz-her vertical panel saw, the staff is free to choose those options. A lot of the shop staff chose the CNC machining center when given a choice. "The guys are spoiled because they love the accuracy," Moon says.