Info

Finger Lakes Technologies Group maintains a state-of-the-art network operations center (NOC) and maintenance group in Upstate New York. Finger Lakes Technologies Group proactively monitors the network to identify faults and outages. Finger Lakes Technologies Group provides 24 hours a day, 7 days a week trouble reporting at a single point of contact from our Service Center located in Ontario County, town of Victor, New York. Our Service Center is able to receive trouble reports via computer, telephone, electronic mail, or fax. Finger Lakes Technologies Group offers to our Customers a toll free number to report and remediate troubles. Finger Lakes Technologies Group guarantees a time to repair of 4 hours. The timing for outage begins when the Customer reports the problem to the Finger Lakes Technologies Group help desk and ends when Finger Lakes Technologies Group reports back to the Customer that the Service has been restored. Our NOC can be reached at 800-977-3584.