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MPINGI provides Enhanced 911 service at no extra charge. The safety of our customers is important, and we have built a network that supports the most sophisticated 911 technology available to the VoIP industry. With Enhanced 911, your call is routed to the Public Safety Answering Point (PSAP) supporting the service address you registered with your account. The emergency operator receives the name, address, and origination phone number of the caller. With this service, the caller does not need to verbally give their location to the operator. While Enhanced 911 is the most advanced form of Emergency Dialing Service available, there are some limitations when it is provided by a VoIP provider such as MPINGI. Therefore, you should always have an alternate means of accessing emergency service. How does MPINGI's ability to deliver 911 differ from traditional phone service? The greatest difference between MPINGI E911 service and traditional E911 service is MPINGI's reliance upon a functioning adapter and full power to your house. Electrical power outages and disruptions to your high-speed service connection will deactivate your MPINGI Service, and you will be unable to complete 911 calls through MPINGI. Also, you must select a Household (primary) Number that is associated with your Service Address otherwise E911 service will not be available. Calls to 911 service route to the appropriate emergency administrator based on the telephone number you have chosen and the geographic location that you have provided to MPINGI. E911 must be available in your area for MPINGI to offer you this service. What is 911 Dialing ? With 911 dialing, the emergency operator receives the name, address, and origination phone number of the caller. This is the type of Emergency Service that is provided by traditional local phone service and also provided by MPINGI. Some people like to refer to it as "real 911". This just means that MPINGI's E911 functions like traditional E911, routing to the same Emergency Call Centers and providing the same level of identification support. However, please remember that there are serious limitations associated with 911 service provided by MPINGI, and you should always maintain an alternate means of accessing emergency service. What must I do to activate Emergency Dialing with MPINGI? MPINGI will activate Emergency Dialing automatically for you as part of your service. You do not need to take any extra steps outside of the ordering process for Emergency Dialing to be activated on your MPINGI account. When will Emergency Dialing be activated on my MPINGI phones? In most cases, your 911 service should function properly soon after you activate your MPINGI Service, but in some cases it could take up to 30 days to ensure that 911 calls are being routed with the correct address information to the emergency dispatch center that serves your location. During this period, you may have to provide your name and address information to the emergency operator who answers an E911 call. What happens to my Emergency Dialing service if I travel or move with my MPINGI equipment? MPINGI Service is portable to any location with broadband Internet access. If you travel, you can take your MPINGI equipment with you and your service will work in any location with broadband Internet access. However, do NOT dial 911 whenever using your MPINGI equipment in a location other than the service address associated with your MPINGI account, since emergency service will not be properly dispatched. If you move or intend to use your MPINGI Service away from home for an extended period of time, you must update your new location for 911 to function properly. Call MPINGI Customer Support at 1-888-6-MPINGI to make a change to your home address. Remember, it will take up to 21 days for this change to complete, and you should always maintain an alternate means of accessing emergency service.