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ProMark Solutions, Inc. provides expertise in the planning and deployment of VoIP and contact center technologies, including:Enterprise-wide IP Telephony and VoIP Computer-Telephone Integration (CTI) and Multi-channel Blending Customer Relationship Management (CRM) and Contact Management Automatic Call Distributors (ACDs) and Routing Strategies Interactive Voice Response and Web Self-Service Email Response Management (ERMS) Speech Recognition Unified Messaging Quality Monitoring Workforce Management Traditional and Non-traditional Voice Network Services ProMark Solutions was founded in 1997 to assist technology suppliers and end users in building contact center and customer relationship solutions for the new millennium. Two fundamental shifts in how companies communicate with their customers have spawned a generation of voice communications and contact center re-engineering. First, companies and their customers are using the Internet as a new and exciting way to transact business and transmit information. Second, the introduction of customer relationship management (CRM) technologies has created many new opportunities for increasing productivity, customer satisfaction, and revenue during the customer contact experience. Coincident with these shifts are broad advances in the underlying technologies applied in contact centers, including new all-in-one communications servers, voice over internet protocol (VoIP), automatic speech recognition (ASR), knowledge engines, intelligent routing network services, e-commerce interfaces, etc. On top of these process and technology changes we must keep track of a constantly changing vendor landscape due to mergers, acquisitions, and partnerships. Finally, we need to stay abreast of the multitude of competing emerging technological standards. All of these factors have turned contact center re-engineering and voice-data convergence into daunting tasks! …that's where ProMark can help.