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At Conover + Company Communications, Paula provides clients with public relations and marketing communications counsel. She works with educational and healthcare institutions, life science companies, non-profit organizations, and government agencies. Prior to joining Conover + Company Communications, Paula worked in a variety of health care settings both as a licensed nurse in geriatric and pediatric settings and, later, as a communications professional. Paula worked for the Fallon Healthcare System and Saint Vincent Hospital where she was responsible for strategic communications planning, public affairs, media and community relations, crisis communications, issues management, government relations, and special events. She was the chief communications officer during the construction of a new medical center and the conversion of a not-for-profit hospital to a for-profit organization. During her tenure, Paula managed all communications including media and community relations activities for numerous public affairs issues surrounding minority inclusion initiatives, corporate finance, tax increment financing, and community development. She was also the principal spokesperson for the hospital and managed all media relations during its move to a new location and two-month nurses' strike. Paula received her B.A. from Emmanuel College and her Master of Public Administration from Clark University. In addition to her undergraduate and graduate degrees, Paula also holds a certificate from the MIT-Harvard Public Disputes Program "Dealing with an Angry Public." She has also been an instructor/lecturer in public relations for the Assumption College Continuing Education Program. Paula has been a member of the Board of Trustees of the YMCA of Central Massachusetts since 1995 and was the recipient of the organization's 2006 Diversity and Inclusion Award. She also serves on the steering committee for the YWCA Katherine Erskine Award, the Martin Luther King Jr. Business Empowerment Center's Marketing Committee and the advisory board for Rainbow Child Development Center.