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Broad Daylight offers solutions for Self-Service and Agent-Assisted Service, designed to help businesses and government agencies reduce support costs without sacrificing service quality. Broad Daylight's eService software enables companies to capture the knowledge that already exists in their organizations, and use it to help people solve problems more effectively. Companies use our solutions to answer questions, access information, and troubleshoot problems at the most cost-effective level in the organization -- whether this is in self-service mode on the corporate Web site; or a with front-line Call Center agent. Large enterprises use Broad Daylight's software to handle inquiries from customers, prospects, employees, partners, and the general public. We offer the only completely open, enterprise-class solutions in the eService market that are built from the ground up on a next-generation J2EE architecture. This enables organizations to easily connect their eService system to existing CRM and customer service suites, and scale their deployment as needed to meet demand.