Info

UTOPY's proven Customer Intelligence solutions are award-winning, and our customers are Fortune 500 leaders in their respective industries. UTOPY was founded in 1999 to help companies utilize the previously untapped "voice of the customer" to drive enterprise performance. We provide Customer Intelligence by analyzing the phone conversations taking place between companies and customers and then deliver unparalleled insight-through analytics, reporting and trend information-to the desktops of executives and managers. UTOPY Customer Intelligence offers enterprise decision makers an incomparable window into customer and prospect behavior. In an age where most companies communicate with customers remotely (solely over the phone or via the web), the phone becomes the main human bridge to the customer and the information and analysis provided by UTOPY are invaluable. The UTOPY team holds significant expertise in understanding and improving business processes and the customer experience. The entire UTOPY team is dedicated to our customers' success and works to bring companies closer to their customers.