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Grantham, Orilio & Associates, Inc., is a hospitality consulting firm specializing in providing support services to restaurants and hotels. The concept of our company is the creation of highly competent professionals who can offer support services to businesses in the hospitality industry. Our services are utilized when management deems it worthwhile to periodically use outside professionals because of their own familiarity to employees. Grantham, Orilio & Assoc., Inc., encompasses decades of education and experience in the hospitality industry. We provide services to organizations on all levels of the industry, such as Marriott Hotels, Hilton Hotels, Kimpton Hotel and Restaurant Group, The KOR Group, Real Restaurants, California Cafes, Hard Rock Hotel & Casino, Sheraton Hotels, Harvey's Resort & Casino, Mandalay Resort Group, The Palms, The Clevelander, Emeril's Restaurants, T.S. Restaurants of California/Hawaii, Westin Hotels, Fleming's Prime Steakhouse and Wine Bars, Culinary Adventures, and Consolidated Restaurants, to name only a few. Grantham, Orilio & Assoc., Inc., allows you to see your operation as your customers see it. Our "in-house" evaluations are an extra set of unbiased eyes for your organization. The written reports cover every aspect of your operation and are complete, factual and accurate. In the past, customer service and customer relations were often viewed solely as an expense. In this active service economy, they are identified as powerful tools for creating goodwill while increasing sales and profitability. Concentrating on service improvements puts your customers first, and makes your organization more competitive in its marketplace. Our primary objective and commitment is to help you develop and maintain a high level of performance from your employees, and in the process allow you to manage the experience of your customers that patronize your establishment. Any operation is only as effective as the personnel who represent it. A positive first impression is essential in any industry, particularly one whose success depends so much on customer loyalty.