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Contactual pioneered the use of hosted contact centers that dramatically reduce the costs of outfitting customer service, help desk, technical support and inside sales team operations by eliminating the need for premise-based infrastructure. The Contactual OnDemand Contact Center eliminates all upfront hardware and software costs; enables organizations to operate virtual contact centers with agents working from home and/or multiple sites; and unifies customer communications from phone, VoIP, voicemail, email and Web channels into one routing, queuing and tracking system for maximum efficiency. Contactual is the Red Herring 100 North America winner, 2007 CODiE Award finalist, winner of the Best of Call Center 2.0 award and Best Integration award from NetSuite; has earned the Frost & Sullivan 2005 Global Excellence in Technology Award, and TMC Labs' Customer Interaction Magazine 2005 Innovation Award. For more information, visit www.contactual.com.