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ServerBeach is committed to making Self-Managed dedicated hosting as simple as possible through automation and tools. Rapid RebootÔ and Rapid RescueÔ are powerful self-management tools developed in-house by ServerBeach and available to customers free of charge. Rapid RebootÔ enables our customers to restart their web servers instantly and on-demand without having to wait on a technician to reboot your server(s). Rapid RescueÔ is one-of-a-kind, allowing customers to rescue their dedicated servers from potentially fatal errors without waiting for assistance from an onsite technician. Both tools are available through the www.myserverbeach.com portal. To learn more, please visit our Rapid Tools page. ServerBeach is responsible for 100% of the hardware and the network, and we back that with a solid guarantee. We offer 99.999% network uptime and a 2, 3, or 4 hour hardware replacement guarantee depending on what category of hardware you select. This is "Our Promise". Self-managed does not mean that you are on your own. We provide you with a ticket-based support system that our fully staffed support team monitors 24/7. We are here to help you troubleshoot your server when needed. To supplement that, customer service is available 24/7/365 via phone to: Check on the status of your support ticket Escalate your support ticket Request an update of your support ticket For more information about how our support works, see Our Support System page or call 1-800-741-9939, option 1 and we are happy to assist you.