Info

SIVOX has been implemented in enterprise-wide installations with notable Fortune 500 companies. Our vision is to be the architect of the perfect customer interaction. This is accomplished through the innovative application of total immersion simulation technology. By working directly at the point of contact between the organization and its customers, SIVOX solutions allow their clients to achieve unequalled levels of customer satisfaction. Contact centers are faced with a number of issues, which drive the business case for our solutions. By replacing traditional classroom and role-playing methodology with SIVOX RealCall dynamic simulations, contact centers have seen a dramatic improvement in the efficiency and effectiveness of their agents. SIVOX Agent Performance Suite users have seen a dramatic improvement in the efficiency and effectiveness with which their agents handle actual calls, resulting in investment paybacks of less than 3 months and a 3-year ROI of 10 to 25 times their investment. In 1999, our professionals were called in to help one of the world's leading telecommunications service providers design the very first training application to use speech recognition to power real-time interactivity.