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The company, founded in 1981, does some business in the Salina area. "We're very well-known in the four- or five-state area, and we work all over the country," he said. Major clients include Farm Credit Services and British Petroleum, and the company has done work in the Netherlands as well. The majority of the company's employees are engineers, Hiechel said, and that's a crucial difference. "If we sell a product, we'll have four engineers certified in that product," he said. "Other companies might have one." Because of that, "we take first-level calls," Hiechel said. "That's almost unheard of." That means the first call a client with a problem makes is to Eagle -- not to the company that made the hardware Eagle sells. Anyone who's ever been caught between a computer company saying the problem is the software and the software company saying it's a hardware problem would appreciate that. "We want our customers to call us first," he said. "Our engineers can write the system-level code to diagnose a problem -- we don't have to give up," he said. For example, a tape system appeared to have a mechanical problem; his employees determined that a software problem was sending the wrong instructions.