Info

Veterans Canteen Service provides retail, food and vending services of exceptional value and convenience to VA patients and caregivers while operating as a self sustaining entity of the US Government. OUR COMMITMENT -- Successful accomplishment of the VCS mission involves more than just a cash register transaction. There's a clear human element that occurs with every sales transaction. This human element requires that:Each associate, at every level of the VCS organization, must be overly sensitive to the feelings, needs and expectations of each customer; Each associate must be committed to the VCS' goal of ensuring that all customers receive personalized service above their expectations; and Each associate must be personally committed to providing total customer satisfaction each and every time a customer visits a VCS facility. OUR CORE VALUES -- The VCS core values symbolize a personal code of ethics, responsibility, and professional behavior that govern the way VCS employees interact with customers and each other. These core values are:Honesty - Our associates are truthful, sincere, forthright, straightforward, frank, and candid in all VCS-related matters. Integrity - Our associates are honorable and upright in their professional conduct and relationships with others. They have a strong belief in what is right and what is wrong. Accountability - Our associates accept responsibility for their actions. Personal Ethics - Our associates practice leadership by example. They are willing to take action to correct or prevent inappropriate or unethical behavior or conduct by others. High Standards - Our associates have pride in their accomplishments and in the pursuit of excellence in all things. They are concerned for the quality of work produced. They actively cultivate others' trust and knowledge that they can be counted on. Fairness - Our associates are personally committed to justice, the equal treatment of all people and the value of diversity in the workforce. Teamwork - Our associates seek to advance the best interests of the VCS over self-interests. They recognize and respect human dignity and the contributions that a diverse workforce makes to the VCS. Uniformity - Our associates have a shared vision and commitment as members of the VCS team. They comply with VCS programs and operating policies, procedures, and standards. OUR PLEDGE -- Our Customer Service Pledge provides a framework for customer service that clearly influences customers to want to make VCS their first choice for shopping and dining. We pledge to always: Smile, first impressions count-- An associate never gets a second chance to make a good first impression; to the customer, the associate is VCS. Be courteous, friendly, service-oriented-- Customers want to be treated as individuals; they want personalized service by enthusiastic associates who are personally committed to their total satisfaction. Serve customers quickly and pleasantly-- Approach and engage customers first and try to determine or define their needs; don't wait for customers to have to approach you. Be responsive to customers' inquiries/questions-- If associates cannot be responsive to our customers' concerns, if they do not listen to them and try to satisfy them first, someone else will! Accept responsibility and maintain high standards-- Each associate takes personal responsibility for the quality of service that our customers receive. Listen patiently and find workable solutions-- Listening is a courtesy; it helps associates understand customers' concerns and their needs. Be a proud, caring professional-- Associates who take pride in the quality of their work are professionals who care - professionals who care about doing more than just what is expected. Thank the customer for his/her business-- VCS customers have many shopping alternatives. Telling customers we appreciate their business will make them want to return to VCS again and again. Provide service ... on this primary goal and mission of the VCS will make customers want to choose VCS over the other shopping and dining choices they have.