Info

A: Hi-Link provides a measurement test report, material analysis report, finishing test report, and any special test report according to customer needs. Q11: What kind packaging can Hi-Link provide? A: We have Retail packaging and Industrial packaging. For Retail, blister packages, color print cartons, and gift boxes are typically used. For Industrial, bulk packaging is used commonly to reduce volume. We provide any special packaging in accordance with customer requirements. Q12: We dont have import experience. What should we do? A: You only need provide your company information. Hi-Link will clear cargo through customs with ocean & air freight and import duty fees prepaid by us. Q13: What do we need to do after we receive first shipment of custom-made products? A: Please inspect and test out custom-made products when you receive them. Our customer representative will follow up in one week. If you have any comments, either positive or critical, we would love to hear from you. Q14: Can we return products if not satisfied? A: You can get a 100% refund if the product has quality issues within a reasonable time. Please notify the quality issue as soon as possible. We will do our best to improve the products to meet your requirement. We do not consider our work done until our customers are satisfied. Q15: Do we need to make price inquiries when we place next purchase order for the same products? A: The price should keep stable in reasonable period. Accordance with the price of material and floating energy costs, prices may be adjusted after one year.