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UCN, Inc. offers a range of hosted contact handling and performance management software services, in addition to a variety of connectivity options for carrying an inbound call into its inContact suite of services or linking agents to inContact, including dedicated T1s, Internet protocol (IP) connectivity, toll free and local inbound numbers. The Company sells telecom services unbundled from its inContact service offering, including dedicated, switched, toll free and data lines. Its SaaS offering to users consist primarily of on-demand, hosted, contact handling software UCN markets as its inContact suite and business telecommunication services, which are delivered over its voice over Internet protocol (VoIP) network or other connectivity options. On February 9, 2007, UCN closed the acquisition of BenchmarkPortal, Inc. Through the acquisition, UCN acquired a call center survey and analysis business, operated under the name of Echo.(Source: 10-K)