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We offer a grace period of five (5) days from the due date, before your payment is considered to be late. At the end of that grace period, we will send you a notice by email if payment has not been received. Payments received after the end of the grace period are automatically assessed a service fee of $25.00. The purpose of this fee is to cover the additional costs associated with individualized follow-up on your account. This way, we do not have to pass these costs along to customers whose payments have been received on time. We will offer to waive the late fee just one time under extenuating circumstances. When you request that a late fee be waived, we will make a note of it on your account. If your payment has not been received in our office by the 15th (5th for dedicated servers) day after the due date, your account will be temporarily deactivated. We will send you a warning notice just prior to deactivation. As soon as all outstanding balances have been paid, your account will be immediately restored. There are no exceptions to this policy.