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At Vassar Brothers Medical Center we are fully committed to providing the finest health care services for our patients. We seriously consider all issues of quality of care and continually strive for excellence in customer service. Should you believe that we have not maintained the highest standards for quality of care and safety, please let us know your concerns. We respect and honor the rights of all patients by thoroughly investigating any grievance you may have. We appreciate all feedback and see this as an opportunity for further improvement in the quality of services for the community. The following staff members at Vassar Brothers Medical Center are available to help you resolve any issues that may arise:Nurse ManagerWe recommend that immediate concerns by you or your family should be explained to the Nurse Manager on your floor. He/She has many contacts and resources to meet your requests and can find answers to any questions you may have.