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Aprisma has developed a "customer-centric" management view of the IT infrastructure providing real-time and historical management of Services, Service Level Agreements (SLA), and how they impact business operations. Aprisma is the only BSM vendor to directly communicate with the IT infrastructure elements (network, systems, storage, database security, and applications) to proactively assure service delivery and performance. Aprisma's BSM solution is tightly integrated with the SPECTRUM suite of products to include automated, intelligent and integrated fault management, performance management, response time management, and asset & availability reporting in its Business Service Management capabilities. This tight integration and intimate knowledge of the end-to-end service allows Aprisma to deliver the most comprehensive solution to ensuring your services exceed your customer's expectations and comply with their associated service level agreement (SLA) guarantees. SPECTRUM® Service Manager ties network components, servers, and applications together into logical services such as email, business processes such as invoicing, and customer groups or departments such as finance. It also ties customers and SLAs to the services so that issues can be prioritized based on the importance of the services, customers, and SLAs that are impacted. Real-time alarms are generated, warning of service outages and impending SLA violations (including the root cause), allowing them to be addressed quickly before the business is affected. SPECTRUM Service Manager also provides historical reports showing past performance and details of degradations and outages, allowing the business to find new ways to improve the services over time. We invite you to learn more about Aprisma's Service Level Management solution by reading the following whitepaper. Please contact us to make arrangements for a more in-depth conversation about how we can help you Manage What Matters.