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Integrated System Diagnostics Incorporated (ISD) is a US-headquartered, multinational corporation dedicated to the dissemination and successful application of model-based process improvement technology. ISD was founded in 1994 as an original, fully endorsed spin-off of Carnegie Mellon University's Software Engineering Institute (CMU/SEI), a Federally Funded Research and Development Center (FFRDC) sponsored by the US Department of Defense. We outgrew our first offices in the basement of the SEI building long ago, but we remain a leading member of the SEI Partner Network and a key contributor to the SEI's ongoing technological advancements. Our founders, full time personnel and affiliated consultants are all noted experts and accomplished practitioners in the field of model-based process improvement. Prior to shifting our focus to process improvement, each of us worked hands-on in the development and management of complex systems and software engineering projects. We do not, therefore, trade in academic ideals: we approach our engagements with a pragmatic, no-nonsense focus on helping you achieve your business objectives. We are the preferred supplier to some of the most successful organizations implementing model-based process improvement today. Our clients represent a diverse set of companies spanning all major industry segments. While we are best known for helping global clients achieve and maintain high process maturity, we provide outstanding services to organizations of all sizes and at all stages of process maturity. Our client base is comprised of repeat customers. Their strong referrals provide us with our largest source of new clients.