Info

VoicePort, LLC is a developer and provider of configurable and custom self-service advanced speech recognition (ASR) and Web applications for customer service, information delivery, and routine transactions over the Web and telephone. Our solutions are customer contact applications that improve efficiency for both the customer and the caller, and integrate with existing business processes and systems. VoicePort concentrates on niche markets such as the media and pharmaceutical verticals. We were founded in 2002, with The Washington Times serving as our first customer. Since then, VoicePort has deployed its speech applications at more than 130 customer sites in North America. VoicePort has been on a solid growth path:Customers include several of the top 20 newspapers in the U.S. and Canada with circulation totaling nearly seven million subscribers, and call volume through CircPort, our flagship product, expected to reach 17 million calls annually in 2008 We doubled our customer base in 2007 with the addition of Gannett In the first two quarters of 2007, VoicePort saw record deployments and customer commitments, including new contracts that included the 10th largest newspaper in the U.S., and repeat business from existing customers adding newspapers and deploying additional CircPort modules.