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VocalNet is one of the first companies in the nation to provide next-generation integrated voice, data and PBX services over IP. Over the last five years, VocalNet has validated both its underlying technology and business model with extensive testing, and - most importantly - the adoption of the technology and service by its customers. VocalNet started as a new operating entity in 2001, branching out of ISP Direct, Inc., a Rochester, New York-based ISP founded in 1995. Our mission then and now is to deliver high-quality, feature-rich, cost-effective communications services through a Reseller model. VocalNet has unmatched experience in deploying IP-based services in a fashion that meets critical business requirements. While our competitors may use the public Internet to transport voice calls, where quality is considered "best effort," VocalNet's Business Class DigitalVoice service can be delivered over a private, managed IP connection where quality is assured. VocalNet takes pride in its Quality of Service expertise, and is able to back its solutions with an industry-leading Service Level Guarantee. To accomplish this, VocalNet created a new network, using advanced, next-generation VoIP technology and software-based architecture that delivers converged voice and data applications over a single connection. By providing both services over the same network, we have been able to dramatically reduce what it costs for us to provide these services - and we take those savings and reinvest them into the areas that speak to our customers: Highly competitive pricing Innovative services and applications Single vendor solution Industry-leading installation timeframes Industry-leading SLA One simple, easy-to-understand bill Indirect channel strategy Leading-edge features and benefits Overview