Info

No. K9-WebDesign provides web hosting and developing services only. Can I use K9-WebDesign to send spam? No. K9-WebDesign defines spam to be mass, unsolicited messages (i.e. junk mail on the internet). Accounts which send spam will be immediately terminated, and will be charged theft of service fines up to 50 cents per message plus a $5 processing fee per complaint received. What payment methods do you accept? We accept personal or business check, money order, and international bank draft. Check payments must be made in U.S. funds drawn on a U.S. bank. Customers may also pay by wire transfer on balances of $200 or more(the customer will be responsible for any bank fees). What is the difference between an email alias and an email account? An email account is a mailbox which stores email. An email alias (also known as an "email forward") is simply a pointer to an email account. Email aliases can point either to a K9-WebDesign-maintained email account, or to an email account at your ISP. A typical email alias might be "support@yourname.com" or "info@yourname.com," whereas a typical email address might be "james@yourname.com". Do you offer telephone support? K9-WebDesign is structured around email support. It gives us the flexibility to answer questions, and deal with problems in an effective and timely manner. That being said, please feel free to give us a call during normal support hours. Can I change my account name? Can I upgrade from a basic account to a domain? You may change your basic account name (yourname.k9-webdesign.com) or your domain name (yourname.com) for $25 setup fee. Account upgrades (i.e. from basic to domain) do not incur a setup fee. New domains are subject to a $70 InterNIC fee. How do I upgrade or modify my service? Please use your account control panel to instantly add or change account options, email configuration, etc. If you don't see an automatic way to perform the appropriate changes, please contact us. Do you support Java and Javascript? What about server-side Java? K9-WebDesign supports all client-side languages, including Java and Javascript. Currently due to the lack of a stable and efficient java engine for the BSD operating system we don't offer server side java. If current engines improve we may consider this in the future. Do you support Cold Fusion, Microsoft SQL Server, Microsoft Access, Microsoft Visual Interdev, VBScript, IIS, and Active Server Pages (ASP)? K9-WebDesign currently is a Unix-only hosting solution. These technologies are restricted to Windows platforms, and are not included in K9-WebDesign's service offerings. Support for ASP is in the works, as there is a company that is developing ASP support for Unix webservers.