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Hoshizaki America is the North American arm of the world's second largest manufacturer of commercial refrigerated food service equipment with sales of nearly $1 billion. 51 of the top U.S. food service chains use Hoshizaki ice machines. Hoshizaki's IBM iSeries model 270 hosts Mapics, and serves 160 users. Hoshizaki America has been using ProGen Plus for some time now, and BCD recently had the opportunity to interview Konrad Underklofer, their IT director, and talk to him about how things have been going with ProGen Plus.