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The Elizabeth Jacob Spa & Salon provides our guests with a haven from the bustle and stress of daily life. To support this environment, please review some Spa etiquette points listed below. If you have other questions, which are not answered here, please do not hesitate to ask any member of our staff. Gift Cards: For a special occasion, a gift or for any reason at all, Elizabeth Jacob Spa & Salon gift cards are available for purchase by phone, at the front reception desk or on our website. Purchase a Gift Card Online Now! Scheduling: Plan to arrive 15 minutes prior to a scheduled spa service. This allows you time to change into a robe, relax and enjoy our facility. Punctuality ensures that your services can start on time and be performed properly. We reserve the right to cancel an appointment if you are more than fifteen minutes late. Cancellations: Because our technicians have reserved time especially for you, please provide at least 24 hours notice of cancellation, or change in your appointment time, for any service and 48 hours notice for spa service cancellations, in order to avoid being charged for the services. Cell Phones: In order to achieve the relaxing atmosphere we are striving to provide, all phones must be turned off upon entering our spa area. Services: If there is a service you desire, but do not see described in our brochure, please do not hesitate to inquire about it with any member of our staff. We make every effort to customize our services to our guests needs. Satisfaction Guaranteed: All of our services and products are geared for your enjoyment. If you are ever less than pleased or we fail to meet your expectations, let us know at once so that we may correct the problem. We welcome all of your suggestions and rely on them to help us improve our services and your enjoyment of the Elizabeth Jacob Spa & Salon experience.