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Old-age provision in Hickory (Catawba)

These guys are reckless and negligent. They were cutting down branches in a neighbor's back yard and dropped a huge limb on our prized Pinxter Azalea, breaking 3 of it's biggest branches. They were going to just leave it there until I confronted them. I asked them if they typically drop branches in other peoples yards and leave them and they responded, "we didn't know that was your yard". Wow, they are extremely dumb as well. I asked the owner for their insurance information and he wouldn't even give it to me.