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getpress.com provides a variety of tools to help contain and manage a crisis successfully. Those services include: Statement: This is usually a clear and concise press release that highlights a company or organization's position in a particular situation. Within this statement, a series of messages clearly articulating that position are highlighted. Media Q&A: This includes a series of questions most likely to be asked by members of the media, customers and employees regarding the issue/crisis at hand. This document includes direct answers reflecting the company's position and key messages addressing the situation. This is usually the first document that we provide to clients in a crisis situation. Employee Communication: Recognizing that your employees can be your best spokespeople, clearly articulating the company's position or statement regarding the crisis at hand is instrumental to any well-managed crisis communication plan. Our internal communications professionals at getpress.com will work with you as well as your director of HR to ensure that all communication to employees is consistent and effective. Regulatory Communication: Depending upon the size and scope of the crisis at hand, communication with various governmental regulators such as the EPA, SEC and FCC may be required. The professionals of getpress.com will work with your legal counsel to ensure that the correct positioning is included in all communication with regulators. Customer Service Phone Scripts: In times of crisis, customers call. To ensure that your customer service representatives are well equipped to handle incoming calls, getpress.com will provide your staff with a complete Q&A that addresses and answers anticipated questions.