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Universal Training, headquartered in Northbrook, Illinois, is an award-winning developer of made-to-order performance improvement solutions for financial services, automotive, and other companies with specialized training needs. Using a well-established, collaborative process, Universal Training helps companies meet specific organizational and strategic goals through creating the most cost-effective solutions possible. Sound instructional process and techniques are designed to help clients achieve their performance improvement and quality objectives while improving profitability and productivity. Universal Training's experience is augmented by a strong team of professionals specializing in the areas of project management, instructional design and writing, desktop publishing, sales and marketing, computer-based authoring, and audiovisual production. Founded in 1968, Universal Training has developed training in technical, interpersonal, and basic job skills for more than 300 client organizations, many of them Fortune 1000 companies. Markets to the company specializing in automotive, franchise/dealer, manufacturing, customer service, collections, credit, branch operations, and call centers. Specialty training topics include customer relations, sales, technician training, computer training, entry level and advanced job skills and performance management. Universal Training is an active member in industry associations including the Instructional Systems Association (founding member), the American Financial Services Association, the Mortgage Bankers Association of America, the American Society for Training and Development, and the International Society for Performance and Instruction.