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Chronicle markets its products to more than 22,000 educational institutions, libraries, and career guidance departments in every state and in many English-speaking countries. To remain current on various policy decisions that may affect products and services, Chronicle staff maintains contact with local, state, and federal education leaders and officials. They also participate, both locally and nationally, in professional workshops and conferences for counselors and career educators. Chronicle maintains a presence at the annual conferences of the American School Counselor Association, National Career Development Association, and the Association for Technical and Career Education. A responsive customer service department is prepared to maintain Chronicle Guidance Publications as a leader in the sales and distribution of guidance and career counseling materials and software.