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Spanlink Communications Inc. designs, develops and markets computer telephony software and services that help automate the customer interaction process in call centers using technologies which link business computer systems, telecommunications systems and the Internet. All of the Company's products share an open, modular architecture and the same system software. This allows the Company to assemble different products into a computer telephony system to meet the needs of a particular customer. The Company's software operates in combination with a variety of other telephone systems, networks, LANs and host computers to allow businesses to improve their services and typically lower operational costs.(Source: 10KSB40)