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JDM Systems provides systems development and integration solutions that help companies leverage contact center strategies and technologies to enhance customer service and realize cost savings. JDM can help design and manage projects for computer telephony integration (CTI), interactive voice response (IVR) application development, call routing design, call flow design and analysis, and Web-based customer service implementation. JDM works with clients in assessing their needs and develops solutions that enhance the overall customer experience . Our principals have extensive experience with Cisco Intelligent Contact Management (ICM) software. The ICM technology enables integration of various capabilities that provide customer interaction via phone, web and e-mail across an enterprise. ICM provides the core infrastructure for applications such as CTI and virtual call distribution by integrating back office systems and desktop applications. JDM can work with clients in a variety of industries, including financial, banking, high tech, and retail. Additionally, by leveraging the evolving Voice-over-IP (VoIP)technology, JDM can assist clients in evaluating VOIP applications. JDM work closely with clients in developing solutions and stays focused in meeting their expectations at every step.