Info

Founded in 1997, Step 9 Software Corporation provides solutions that help service providers proactively manage their service delivery and access costs. We offer the industry's most comprehensive, proven portfolio of OSS software and solutions for "quote-to-cash" service delivery, spanning product management, customer management, order entry, order management, trouble management, off-net provisioning, revenue assurance and access cost management. Step 9's products employ process-centric workflow architecture to streamline the operational processes to help the service provider manage service delivery and post installation processes. Step 9's value derives from its short deployment time frame and the lowest total cost of ownership of any comparable OSS product in the market. Step 9's OSS platform iCustomer is currently in its fifth generation. Focusing on 'customer-centric' service delivery, the software helps service providers measure, control and minimize costs in the front office. Step 9's revenue assurance & cost management solutions have saved our customers several tens of millions of dollars annually in access costs. Our comprehensive access management service allows service providers to optimize their installed base and proactively manage the access costs for all new installs. Multi-dimensional analyses of invoice, revenue, inventory, margin, and usage data to pinpoint areas of margin improvement or cost savings. Step 9 is headquartered in McLean, Virginia and has offices in Bangalore, India.