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HTI is a professional services company focused on the delivery of customer and employee self-service applications. HTI is an experienced systems integrator that delivers best in class technology for deploying applications across a number of vertical markets such as financial services, insurance, healthcare, retail, and government. Founded in 1986, HTI is Avaya's oldest and most experienced IVR Partner. HTI has developed deep vertical market expertise delivering Avaya Interactive Response and Scansoft Natural Language Speech recognition applications. Initial deployments were on the AT&T Conversant platform running under UNIX. HTI has been recognized on many occasions over the last 15 years as AT&T's/Lucent's/Avaya's reseller of the year. HTI still enjoys a strong partnership with Avaya and is recognized as one of their most strategic professional services partners. Headquartered in Marlborough, Massachusetts, HTI has sales offices throughout the US and Canada. Among HTI's most valued partners is SBC Communications, which holds a significant equity position in the company. As the market has shifted from proprietary platforms, HTI has led the field in the move toward Voice XML development. VXML provides the customer investment protection as the application is now platform independent. HTI is a strategic partner with the Voice XML market leader, VoiceObjects. Another major development in the market has been the move from all touch-tone interfaces to Natural Language Speech Recognition, where the interface is conversational speech. HTI has strategic partner relationships with the market leaders in the NLSR field, Nuance Communications and Scansoft. HTI is also a Premier Value Added Reseller with Genesys Telecommunications Labs. As a true professional services company, HTI's application delivery is platform independent and will integrate with any customer call center environment. HTI has successfully deployed hundreds of customer self- service and employee self service applications for our customers that are the leaders in the vertical markets that we serve. HTI delivers professional services with a unique advantage over the competition. HTI delivers:19 years of experience delivering applications with deep vertical market expertise.