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Founded in 1997 by Tad Witkowicz and Jarek Orenowicz, Adlex quickly established itself as a technology leader in Service Delivery Management through its innovative Passive Listening Technology and sophisticated analysis software. Its mature, customer-tested technology has been deployed at more than 50 companies, including Prudential Investments, Doubleclick, and Allmerica Insurance. Adlex is funded by its founders and a group of private investors led by Roger Marino, co-founder of EMC Corp. (NYSE: EMC) and Adlex board member. Delivering applications outside company walls directly to customers and partners requires businesses to look beyond the efficiency of their own infrastructure to ensure service quality. Only real-time, end-to-end service quality metrics that measure the actual customer experience allow businesses to truly determine how effectively they are delivering applications to their users. Adlex's Passive Listening Technology automatically monitors the experience of each end user and alerts operations/IT staff as service levels degrade, for proactive problem management. In addition, Adlex's Fault Domain Isolation links service level faults and anomalies to their probable cause and location in the infrastructure, allowing the business to quickly identify and respond to service level problems. Adlex solutions for enterprise customers and service providers include hardware and software components that easily and non-intrusively attach to a central location in the IT or network infrastructure. Enterprise solutions provide IT departments with views into Web applications, corporate IP-based applications, back-end databases, and data center infrastructure. Service provider solutions provide in-depth views of the subscriber and their network services. Adlex simplifies and automates tasks such as verifying service-level commitments, detecting traffic anomalies (such as worms and other attacks), tracking subscriber usage, discovering inappropriate use, intercepting illegal traffic, and delivering enhanced customer care.