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We help clients build community (internally and externally) by qualifying best technologies (Surveys, Newsletters, List Serves, Chat, Discussion Boards, Instant Messaging (IM), VoIP, etc.), integrating them into their web initiatives while incorporating the social aspects (developing training material and programs, defining and deploying online Hosts, Facilitators, Advisors, Mentors, Metrics, etc.). My basic premise is that Community is about communicating ... with your employees (internally) and with your stakeholders (externally ... aka customers, alliance partners, vendors, etc.). As the book "Cluetrain Manifesto" concludes, markets ARE conversations. One then could conclude that Communities are Markets. We focus on facilitating open and honest conversation among our clients stakeholders.