Info

MaximumASP dedicated hosting plan customers receive our Superior Support package at no additional cost. Our quality of service and the commitment level that our staff brings to every single MaximumASP customer is what truly sets us apart from any other web hosting company. MaximumASP provides comprehensive non-tiered support for every customer. Special requests for support above and beyond our routine scope of service will be completed at a rate of $150 per hour. MaximumASP Superior Support package includes the following features: Support Features Price Control Panel Account Management Tool Included 24x7x365 Phone and Email Support Included 100% Network Uptime SLA* Included Server Hardware procurement and deployment Included Operating System Installation and Testing Included Basic Server Monitoring (PING) Included 4-Hour Hardware Replacement Guarantee Included Operating System Patches Included Operating System Updates Included Microsoft IIS Patches and Updates Included Network-Wide Enterprise Firewall Included Network-Wide Intrusion Protection Included Anti-Virus protection Included Initial FTP Account Creation Included Shared DNS Server Included Shared Email Account Management Included Shared Email Troubleshooting and Repair Included Shared SQL Server Troubleshooting Included * Refer to Terms of ServiceIf you have a quick question or are having difficulty with your hosted sites, the MaximumASP Knowledge Base is an excellent resource. Our knowledge base and FAQ's are maintained by our support staff and continuously updated to provide answers to over nine-hundred common questions.