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La La Ling prides itself on offering the highest quality merchandise. If you are not happy with your purchase, return the unused item in its original condition within 14 business days of receipt of item(s) and we will provide you with a online store credit, less shipping costs. Please note - the customer is responsible for all shipping costs associated with exchanges unless LaLaLing.com has sent the wrong size or item. Please note all returns must be sent via UPS or registered mail as we need a signature. In addition, undergarments, jewelry, swimwear, sale items, furniture and special custom orders cannot be returned or exchanged. Items purchased in the store in Los Angeles cannot be returned via the internet.