Info

Ernan Roman Direct Marketing (ERDM) was founded in 1983. We have earned the position of industry leader and innovator due to our pioneering work in developing the methodology of Integrated Direct Marketing (IDM®) and the Consensual Marketing Opt-In Process®. We provide clients with a unique blend of high level relationship marketing strategy development and expert hands on implementation support. Our unique Voice of the Customer Relationship ResearchÔapproach provides companies with in-depth knowledge of the needs and preferences of their client bases. We've helped America's leading companies to increase sales through relevant and value-added communication with their customers and prospects. Ernan Roman Direct Marketing is acknowledged as a leader in re-engineering call centers to provide customers and prospects with competitively differentiating service and value. Our years of experience have made us experts at re-engineering call centers to deliver exceptional customer experiences. We also conduct in-house marketing workshops on Integrated Direct Marketing, Opt-In Marketing and Integrated Telemarketing. We have spoken at major relationship marketing conferences in North America, Europe and Asia.