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SPS is a workforce consulting firm that specializes in helping employers to make predictable hiring decisions. Using its proprietary CriteriaOne® assessment tools, SPS custom designed a recruitment and screening strategy that not only attracted a wave of fresh applicants but incumbent bank employees, as well. "Our whole process ties people to a business strategy," Wolfe says. To qualify, the café employees had to fit the job, the team and the new culture. The first step was to brainstorm with UNCB leaders and create a description of a Gold Café employee.