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MH: Yes, Hollinger Group is one of the most experienced multimedia development firms in Texas. Since 1992, we have produced over 200 customized interactive training programs to meet our clients' learning needs. We produce training at all levels of complexity. We have been particularly effective in converting classroom to online training. We have also been involved in some very complex projects. Last year we produced 27 online courses for a global audience in 32 languages. We used a database to dynamically display the language selected by the learner. This saved a lot of expense and development time because only one version of the program was needed to display all languages. Interviewer: When clients come to you, what do they usually need? MH: They might be launching a new product, training new hires, building certification programs, or integrating new business processes using a variety of media, including the Internet, corporate intranets, PowerPoint presentations, CD-ROM, database management and local and wide-area networks. But it seems that each year brings new ways and new technology to help employees, customers and partners learn what our clients need for them to learn. Interviewer: At what point in the project do you begin working with clients? MH: We find that the earlier we begin collaborating the better. We've seen many different types of learning challenges. So we can help clients make decisions early in the process that enable them to meet their goals on time and under budget. New clients are often surprised at how we can help them in ways they didn't anticipate. This is especially important at a time when more is being asked of everyone and funds are tighter.