Info

Berlin-Wheeler maintains an absolute commitment to Customer Service. As employees of Berlin-Wheeler, we come in contact with customers both internally (our fellow employees) and externally (our clients, their employees and their customers). Our clients' customers are commonly known in the debt collection field as consumers. Customer Service means to us that we provide our customers both internally and externally what they want, when they want it, properly and cheerfully. If we cannot, we immediately notify someone who can. When a problem develops we must resolve it to our customers' complete satisfaction as soon as possible. Our objective is to provide improved debt collection services and ongoing education that maintain the highest ethical and professional standards. By-products of successful application of this philosophy are satisfied customers and motivated employees. The following objectives support the fulfillment of our policy statement: Improved Services: We will identify and improve our weaknesses, and reinforce our strengths. Education: We will provide regular education opportunities. Ethical and Professional Standards: We will identify and comply with the highest regulatory and client requirements. Client Satisfaction: We will identify the client needs, set clear targets and measure our achievement against these expectations. Motivated Employees: We will recognize all employees who contribute to the success of the company and measure their motivation through decreased turnover of personnel. Profitability: Profit is necessary to meet business objectives and future client expectations. 711 West McCartyJefferson City, MO 65101