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Shaw Resources was formed in 1990 to provide leading edge process improvement methods to high touch, service organizations. Shaw developed and provides clients with a proprietary, patented Customer-Inspired® methodology that is optimized for complex service organizations. This methodology is described, in part, in the book "Customer-Inspired Quality" (by James G. Shaw) published in 1996 by Jossey-Bass. The book is part of the Warren Bennis Executive Briefing Series. More than half of the Shaw clients have been healthcare providers, especially hospitals. Shaw has provided management consulting to more than 8% of California's, large (200+ beds) acute care hospitals. Shaw provides proprietary Process Advisor® software to assist quality improvement team leaders and executive process owners. Shaw experience with healthcare organizations includes work with top management and leadership of individual cross-functional quality improvement teams. Shaw has directly started and led over 150 healthcare cross-functional teams in both clinical and support areas. There are many more cross-functional teams using the Shaw method led by team leaders trained by Shaw. In 1994 Jim Shaw was appointed to the Board of Examiners of the Malcolm Baldrige National quality award. He served as an examiner for four years. Due to the Shaw experience in healthcare Jim Shaw served as a member of the team of Baldrige Examiners that adapted the business Baldrige Criteria to Healthcare. In 2000 and 2001, Shaw returned to the Baldrige Board of Examiners as an 'Alumni Examiner'.