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Systems Integration, Inc. (SII) has been providing excellent Contact Center Management solutions, Professional Services and Telephony Solutions to government agencies and commercial organizations for over 15 years. In business since 1990, SII is a Small Asian American Owned business, certified as a Minority Business Enterprise (MBE) in the State of Maryland and Virginia and successfully graduated from the U.S. Small Business Administration's 8(a) program in April of 2003. Experts in all phases of Contact Center & Help Desk Services and Solutions, SII serves as a one-stop resource to achieve improved customer satisfaction, integrating Voice over Internet Protocol (VoIP), Private Branch Exchanges (PBXs), Computer Telephony Integration (CTI) applications, Interactive Voice Response (IVR) systems, Automatic Call Distribution (ACD), Screen Pops, Unified Messaging and Customer Relationship Management (CRM) applications. SII has earned an outstanding past performance history in supporting the government and commercial sectors and has established Partnerships with nationally recognized call center hardware and software manufacturers.