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Phillip Townsend Associates is a global benchmarking service firm headquartered in Houston , Texas . Established in 1972 as a plastics industry information source, we expanded our business focus to encompass a full spectrum of benchmarking services. We have work in over 30 countries in a variety of industries. All of our benchmarking programs are custom designed for specific clients with the constant objective of delivering validated, comparative information that can be easily used to make decisions and take actions to improve performance across the enterprise.