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At LenSec, we are committed to providing the best support experience possible for our client's systems and facilities personnel. Our Customer Service organization is committed to one goal: providing our customers with the highest level of quality and support to meet their individual needs. In support of our expanding customer community; LenSec's Customer Service Team has adopted a policy of continuous self-evaluation and improvement, constantly integrating the feedback from our customers into the service process. With the development of "Active Monitor", our customer service team has the ability to continually perform real time diagnostics on each of our customers' systems. Receiving notification within moments of a trouble event, we utilize advanced diagnostic techniques to ensure quick resolution for all technical issues. Based upon the proven foundation of SalesForce.Com, LenSec's Customer Service Management System allows our staff to access, track, escalate and resolve issues from anywhere in the world. Automated escalation rules have been defined to route any high priority issues directly to LenSec senior management. You can rely on LenSec to deliver peace of mind by providing proactive monitoring, technical support, system maintenance, and repair to ensure the highest availability of LenSec systems.