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Founded in 1997 and based in Miramar Florida, Willow CSN Incorporated is the pioneer of flexible, virtual call center service solutions for organizations seeking to address the staffing, cost and quality control issues associated with conventional contact centers. Companies route their call volume to Willow's network of CyberAgent CSRs who operate as customer service representatives from their home offices. Clients and CyberAgent CSRs rely on Willow's patented StarMatic® technology for its scheduling, reporting, and communications functions.