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Memorial Healthcare System is dedicated to surpassing customer expectations by applying a Patient First philosophy to all aspects of its operations. Every decision is based on the best interest of patients and their families - our partners in healthcare. Through excellence in safety, quality and service, we strive to ensure our patients and their families receive the care, information, access, collaboration and support they need. Treating patients and families with compassion, dignity and respect brings humanity to healthcare. We are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. Touching lives, lifting spirits and healing the human body is our profession's greatest privilege and our greatest reward. What programs are in place to enhance quality and safety for patients?