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Willow Creek Consultants specializes in employee retention and development. We work with companies to improve their internal customer service. Good customer service to us means that employees are treating each other like "they want to be treated". And we believe that when employees are giving good customer service to each other, they will in turn, give good customer service to their external customers too. "The Team Analysis has provided us with an accurate picture of our teams' strengths and development areas. We are now able to focus our training and leadership development on the characteristics lacking in our management team." Jarrett Lange, Ed.