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We help Clients ensure that their customer and prospect communication programs'inbound or outbound, by phone, mail, in person, or online'are as effective and efficient as possible. Our extensive list of QA services addresses all major aspects of customer communications, including many behind the scenes. Our Clients include leading banks, insurance companies, manufacturers, service providers, and membership associations. CBSI is a major supplier of enhancement programs to one of the nation's largest, best-known associations of payment-card issuers. In addition, over 1,500 financial institutions nationwide currently have customers enrolled in one or more of our enhancement programs. Because of our attention to detail and ability to get things done, CBSI often functions as a direct extension of our Clients' marketing departments. That's why virtually all of CBSI's business has come from existing clients and word-of-mouth for over 30 years.