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We offer our customers excellent pricing and quality and to help alleviate the ecological pressure on our landfills, we require the return of a used empty cartridge at our expense for every one we sell except, the color sticks and the MICR cartridges. We will provide an Authorization Return Services (ARS) label at anytime. We appreciate having a returned cartridge within 30 days of the order. If this is a problem, please contact us to make alternate arrangements. Some customers have extra cartridges. If we can use them, we will give credit for approved extra returned cartridges per market value. We are happy to give Credit on accounts for authorized returns; however, we do not give cash refunds. JetScape Laser Service, Inc. is one of the largest suppliers of imaging supplies in the state of Florida! We are committed to offering one of the best guarantee policies on the internet! We stand behind our products 100%, which is why we offer the following:Toner cartridges -365 Day WarrantyInkjet cartridges- 180 Day WarrantyJetScape Laser Service, Inc. will be happy to exchange any cartridge that fails or is damaged within one year from the date of purchase. If your package arrives damaged, please contact us immediately so that we may file a claim with the appropriate shipping company.